Sales and Refund Policy

/Sales and Refund Policy
Sales and Refund Policy 2017-02-19T14:55:59+00:00

Sales & Returns Policy

General

The sales contract is between each individual “seller” and the “buyer”.  Bubz Bazaar provides a service to facilitate that contract but is not responsible for it or its fulfilment.

Selling

Bubz Bazaar sellers agree to abide by the Australia Consumer Laws and must be inline with the legislation as detailed by the ACCC – Shopping Online. This law protects the consumer when buying over the internet or by mail order.

Bubz Bazaar endeavours to make it easy for sellers to comply with Australian consumer law, however, all compliance is the responsibility of the seller.

Sellers must post items purchased within three (3) working days of receiving payment unless otherwise clearly stated on the product description or if the buyer’s identity and/or address cannot be authenticated, in which case the seller must notify Bubz Bazaar staff by email [email protected].

All items must be received by the buyer in under 28 days. Bubz Bazaara recommends ‘sellers’ to send products through Australia Post or through a Courier that can track progress.

Buying

You must pay for items purchased by you, unless the seller has made a clear typographical error or you cannot authenticate the seller’s identity.  You and you alone are liable for paying to the seller if you commit to buy an item.

Returns Policy

In using Bubz Bazaar, sellers agree that the buyer has a right to ask for a repair, replacement or refund in accordance with the Australian Consumer Law Consumer Guarantees. By making a purchase, the buyer understands that they may not be entitled to a repair, replacement or refund again in accordance with the Australian Consumer Law. More details can be found here.

Sellers will fully disclose their refund policies under product description, and it is recommended that if the buyer has an issue with the product they have purchases, they contact the seller directly within 14-days of receipt of the product, or as stipulated in the Sellers’ refund policy.

Unless the seller has stated otherwise, the buyer is responsible for paying the cost of return postage.

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

Lost items

If the item is lost in transit then, unless proven otherwise, the seller should assume the contract is terminated and provide a refund or deliver the same item.